No unfortunately; Rentals of oxygen concentrators and oxygen cylinders apply only to people who reside in Gauteng. However, a customer with good record who has already rented with us may rent on behalf of his/her relative who is outside Gauteng. Nonetheless, we reserve the right not to render service to certain areas.

Simply request a quotation by filling in the online Rental Form (specify product category: Oxygen cylinder). Once received, we will send you a quotation together with a one page consent form.

Complete and sign the consent form (RENTCYL Form).

Pay the required amount which reflects on the quote and mail all the documents (completed Rentcyl form and proof of payment) back to us.

We will deliver within 24 hours.

Alternatively, just let us know via email what you want.

First, we recommend that you read thoroughly the rest of the FAQ’s in order to get to know the relevant general information.

Second, Simply request a quotation by filling in the online OCRF Rental Form (specify product category: Home-based, Portable etc.).

Third, once we have received your request, a quotation will be sent to you via email.

Fourth, pay the amount that reflects on the quotation; after your payment has cleared into our account, a copy of the Lease Agreement will be sent to you; Complete, sign the Lease agreement (RENTCON) and attach a copy of your Id. We will deliver within 24 hours. Please, feel free to raise further queries if you have.

Yes, you can. Fill in both online forms and follow the same steps as described above.

The good news is, we offer a special price for the combo package machine plus cylinder Rental.

R300 per month for a D-size (knee high or 3L -3.3L) excluding delivery.

R400 per month for an F-size (heap high or 8L) excluding delivery.

Kindly note the tariffs apply to aluminum cylinder with density of about 4Kg(empty) per 8L water capacity. The heavier the cylinder, the more you will pay.

Also note, the price is subject to change without prior notice.

From R1,350; it is cost effective to request a combo package rental meaning the rental of both a concentrator and a cylinder for a back up during load shedding. The combo price is R1,650 with one free cylinder refill every first of the month (to be done by latest the third of every month) valued at overR400. Besides, we also offer a Rent-to-Buy with flexible monthly payments for a maximum period of 13 months. It’s preferable to request a quotation as customer’s location is also a factor.

Yes, you can. You simply have to pay the required premium whether or not you utilize the oxygen (R300 for D-size or R400 for F-size) excluding delivery.

Nonetheless, it is recommended that someone should consult with a medical doctor before he/she makes such decision.

You can upgrade to an oxygen machine in case you have rented a cylinder with us or else, you can consider buying one. But we first recommend that you discuss with your medical practitioner.

Usually, the shortness of breath that you feel may be an indication. You may then consider buying an oximeter to monitor your oxygen level. We sell oximeters for home use and for clinical use (constant monitoring). Nonetheless, we always recommend that you discuss with your medical practitioner before making any decision.

I do not know. Only a medical practitioner may establish whether or not you need oxygen therapy. So, please consult with a medical practitioner before requesting an oxygen machine or cylinder.

Unfortunately there is no reimbursement for the loss of oxygen for whichever cause including customer’s erroneous maneuver. Nonetheless, the regulator may be assessed in order to ultimately establish that you should pay for another refill.

This depends on the cylinder capacity, its weight and also the oxygen flow that you use. For instance, an 8L water capacity aluminum cylinder full of oxygen will be emptied after about 10 hours and half of continuous use at a flow of 2L/MN. But the same cylinder will be emptied after about 21 hours continuous use at a flow of 1L/MN . it will last much longer when oxygen is used sparingly at relatively low flow rates.

There is no restriction, You may request cylinder refill as many times as you need, but you will have to pay same amount for every refill.

Remember, it is compulsory to request refill at least once every month to avoid paying by the third of every month the mandatory premium indicated on your RENTCYL form which you must complete.

You will pay same amount for refill.

Not at all. Once you have requested refill during a month, the payment of premium is no longer mandatory.

There is no lease with the rental of a medical cylinder. When you no longer need it, simply inform us via email / whatsup message by latest the 25th (at least 5 days before month end) to avoid paying the next premium. We will arrange collection of the cylinder within days and will refund your deposit as per the Terms and conditions set on the quote.

Yes, you must still pay your premium. Failure to do so will result in the cancellation of the rental service. The vendor will be forced to retrieve the cylinder/oxygen machine. Under such circumstance the customer will also lose their deposit if he/she has rented an oxygen machine. If the customer has rented a cylinder, it is recommended to notify by latest the 25th to avoid paying the premium and losing the deposit.

Yes, the machine will be collected form the customer’s place for evaluation and repair and will be returned as soon as possible. We recommend customers to raise their concern as immediately as possible in order for us to be able to provide a temporary back up concentrator timeously. We also We recommend customers to send a photo or snap shot of the machine LCD displaying run time in order to keep us updated with the functioning of the machine.

It is important to know that most of our machines delivered to customers are either brand new or have a very low run time which makes the odds of breaking down extremely difficult (as they are all medical grade machines). Moreover, because we care for our customers, our concentrator machines are carefully checked and if necessary serviced before being delivered to the next customer.